My Government Online (MGO)


The Growth Management Department is currently transitioning to a new online software system, My Government Online (MGO) for the processing of Permits/Inspections, Planning/CRA applications, BTRs, and Code Enforcement cases.

We apologize for any delay in service during this transition.

My Government Online (MGO) is the City's new online portal for Building and Inspection, Planning and Zoning, Business Tax Receipt, and Code Enforcement services, allowing users to view permit/project status, view business tax receipts, pay fees, and report code enforcement issues.

The MGO customer portal is available through MGO Connect Portal. Users can quickly and easily create a user account to begin utilizing the all features of MGO. Upon creation of a user account and phone number verification, all applications associated with your phone number will be linked to your account.

Did You Know?

If you already have an MGO account created to use in another jurisdiction there is no need to create a new account to use in Fort Walton Beach. Simply log in and select Fort Walton Beach as the jurisdiction to begin submitting applications.


Contractors, Business Owners, and Residents will have the ability to:

  • Apply for Permits, Planning Projects, and Business Tax Receipts (BTRs) and pay online
  • Submit application documents electronically
  • Track application progress
  • Request inspections
  • View completed inspection reports
  • Receive real-time email and phone call notifications when an inspection is completed

MGO Customer Help Guide

MGO Customer Help Guide


For Customer portal, account, and troubleshooting issues, please call My Government Online at (866) 957-3764.