The City of Fort Walton Beach Customer Service Division is responsible for reading water meters, billing customers, receiving payments, opening and closing utility accounts, and resolving customer inquiries for the City's 9,800 utility customers. Services include water, sewer, sanitation, county tipping fees, and stormwater utility fees.
Bank draft from a checking account or recurring credit card payment
By Telephone (24/7 Service)
Call Phone: 850-357-8753
Pay with Visa/MasterCard, Discover, debit/credit card, e-check
In Person / Customer Service
City Hall 107 Miracle Strip Parkway SW Fort Walton Beach, FL 32548
Monday through Thursday 7 am to 5 pm.
Friday 7 am to 11 am.
Pay with cash, check, money order, Visa/MasterCard, Discover, or debit/credit card.
Self-Service Kiosk (24/7 Service)
Located next to the Customer Service doors
Visa, MasterCard, and Discover cards accepted
Drop Box The secure payment drop box is located in the FWB City Hall parking lot at 107 Miracle Strip Parkway SW beside the ATM machine. Envelopes provided for check or money order. No cash. Payments placed in the drop box after 8 am will be credited the next business day.
By Mail Write your account number on the check or money order and mail it to the City of Fort Walton Beach 107 Miracle Strip Parkway SW, Fort Walton Beach, FL 32548